Return, Refund & Cancellation Policy

At Inaaya’s Perfumes, we maintain the highest standards of quality and purity for our premium fragrance oils. Because our products are raw, sensitive commercial ingredients, returns involve strict regulatory, hygienic, and logistical procedures. Please review our specific policies for domestic (UAE) and international orders below.

🇦🇪 Policy for UAE Orders (Domestic)

We offer a flexible 30-day return window for our customers within the United Arab Emirates.

  • Return Window: You must initiate your return request within 30 days of the delivery date.

  • Product Eligibility: To maintain strict quality and hygiene controls, returned items must be completely unopened, unused, undamaged, and with the original factory-sealed cap fully intact. We cannot accept returns on any item that has been unsealed.

  • Return Shipping Costs: The buyer is solely responsible for paying all return shipping fees to send the item back to our Dubai warehouse.

  • Refund Deductions: For change-of-mind or incorrect size returns, refunds will be issued excluding:

    • The original shipping/delivery fees incurred by Inaaya’s Perfumes.

    • PayPal / Online Payment Gateway processing fees (if the order was paid online).

🌐 Policy for International Orders (Strictly Enforced)

⚠️ Important Notice for International Buyers: International shipping of concentrated fragrance oils is heavily regulated, costly, and time-consuming. We highly recommend utilizing our support team to confirm specifications before ordering, as the financial burden of international returns falls entirely on the buyer.

  • Return Window: International customers must contact us within 7 days of receiving delivery to request a return authorization.

  • Product Condition: Items must be completely unused, unopened, with the sealed cap fully intact, and in their original packaging.

  • Return Shipping & Customs Fees: The buyer is entirely responsible for booking and paying for the return shipment. Furthermore, any customs duties, clearance fees, or import taxes levied upon the shipment’s arrival back into Dubai, UAE, will be paid by the buyer or deducted directly from the final refund amount.

  • Refund Deductions: Approved international refunds will be credited back via the original method of payment (PayPal, Debit Card, or Credit Card), strictly excluding:

    • The original courier shipping charges (e.g., DHL, FedEx, etc.).

    • All PayPal or online payment gateway transaction fees.

    • Any return customs duties or handling fees incurred at the Dubai border.

  • Risk of Loss: The goods remain the sole responsibility of the buyer until they are safely delivered and inspected at our warehouse. We strictly require using a tracked, fully insured courier service (such as DHL or FedEx).

Refused Deliveries & Unpaid Customs (No Refund Policy)

  • Non-Refundable Abandonment: If a shipment is refused, abandoned, or returned to us by the courier because customs duties, import taxes, or local clearance fees were not paid by the buyer in the destination country, no refund will be issued under any circumstances.

📦 General Policies (Applicable to All Orders)

1. Product Interpretations, Batch Variations & Characteristics (Not Eligible for Faulty Claims)

We carry over 3,000+ distinct fragrance oils. Because these are pure, premium concentrates and commercial raw materials, customers must understand the following guidelines. The following scenarios do not constitute a product fault or defect and are completely ineligible for a free return or standard refund:

  • Scent Profiles & Third-Party Comparisons: Our oils are our own premium, independent interpretations of popular scent profiles. We do not guarantee that our oils will match previous versions you may have purchased from other third-party suppliers, alternative clone houses, or different manufacturers. Scent perception is highly subjective, and variation between different suppliers’ formulas is an industry norm.

  • Concentration Variations (EDP vs. Extrait Profiles): Famous fragrance houses often create different variations of the same name (e.g., Eau de Parfum vs. Extrait de Parfum). These versions are built with entirely different formulas, weights, and densities (for example, an Extrait profile is naturally denser, sweeter, and more resinous than an EDP profile). Our versions are precisely matched to specific concentrations as noted on our site—please ensure you select the correct intended profile before buying.

  • Viscosity & Intensity Variations: Thickness, color, and scent strength vary naturally from one perfume oil profile to another based on its unique raw ingredients. Some oils (like heavy ambers, ouds, or dense musks) are naturally thicker, darker, or heavier, while others are lighter and more volatile.

  • Transit Settling & Heat Exposure: Due to temperature fluctuations and agitation during air transit, fragrance oils—especially oud, wood, and resin-heavy bases—can shift temporarily or develop sharp notes. All oils require 3 to 5 days to rest and settle upright in a cool, dark place upon arrival before testing on the skin. Scent profiles open and “bloom” accurately only after settling and interacting with body heat.

2. Damaged, Faulty, or Incorrect Orders

We thoroughly inspect all products before dispatch. However, if you receive an incomplete, structurally damaged, or completely incorrect item:

  • Action Required: Email [email protected], [email protected] within 48 hours of delivery. Include your order number, details of the issue, and clear photographic evidence of the damaged item/package.

  • Resolution: We will either arrange for a free replacement or issue a refund (excluding shipping and payment fees) for verified operational errors on our part.

3. Order Cancellations

  • Before Dispatch: If the order has not yet been processed or dispatched, we will issue a refund (excluding PayPal or online payment gateway transaction fees).

  • After Dispatch: If the order has already been handed over to the courier, it cannot be canceled. You must receive the parcel and follow our standard return process (subject to all shipping, gateway, and customs deductions detailed above).

4. Policy Exclusions

The following items are strictly Non-Returnable and Non-Refundable:

  • Clearance, discounted, or SALE items.

  • Opened, unsealed, or sampled fragrance oils (due to strict contamination, safety, and hygiene standards in B2B chemical and logistics handling).

5. How Refunds Are Processed

  • Once your return is physically received and passes our quality control inspection at our Dubai facility to verify the seals are completely intact, we will notify you via email regarding the approval or rejection of your refund.

  • Please allow up to 15 working days for the approved, adjusted funds to reflect in your account, depending on your financial institution’s processing times.

🏢 Return Address & Support

Please quote your order reference number in all correspondence and ensure you include a copy of the original invoice inside your return parcel. Unscheduled or unauthorized returns will not be processed.

Inaaya’s Perfumes LLC
Shop No. 11, Lutu Building, Al Buteen
Murshid Bazar, Deira, Dubai
United Arab Emirates
Tel: +971 56 252 7219
Email: [email protected]
Email: [email protected]