Shipping Policy

📦 Order Processing

  • Once your order has been processed, you will receive a tracking number via WhatsApp text message or email.
  • Unless exceptional circumstances arise, we make every effort to fulfill your order same day or within 1–2 business days of purchase.
  • Business days are Monday to Saturday, excluding holidays.
  • Please note: We do not ship on Sunday.

🚚 Delivery Time

  • UAE Delivery:
    Orders within the UAE are typically delivered within 1–2 business days through trusted partners such as Aramex Delivery or Professional Express Courier Service.
  • International Delivery:
    For orders outside the UAE, delivery usually takes 3–7 working days, depending on your location. The exact timeframe will be confirmed by our manager during order processing. International shipments are handled by DHL Express LLC or FedEx International Priority® Express.
  • Estimated delivery times commence from the date of shipping, not the date of order.
  • Delivery may vary due to courier practices, delivery location, method of delivery, and items ordered. Products may also arrive in separate shipments.

💳 Payment Methods

We offer secure online payment options:

  • Credit/Debit Card (3D & SCA Secured)
  • Apple Pay
  • Google Pay
  • PayPal

💰 Shipping Costs

  • UAE Standard Delivery: $5.50 USD
  • International Delivery: (Starts from) $24 USD
  • Costs are calculated based on the total weight of your order and chosen delivery method.
  • Please type in your full and accurate address on the checkout page to see the shipping cost automatically.
  • ⚠️ Providing false or incomplete information may result in order cancellation.
  • Additional charges may apply for remote areas or large/heavy items. If this occurs, one of our support members will contact you via WhatsApp or email.
  • Sales VAT on shipping is charged according to the province or territory of delivery.

🌍 International Shipping & Customs

  • For international delivery, additional shipment-related fees, customs duties, import taxes, and clearance charges may apply upon arrival in your country.
  • These charges are determined by local authorities and are not included in our product price or shipping fee.
  • Customers are solely responsible for paying these fees directly to customs or the courier.
  • Refunds will not be issued for shipping costs, customs fees, handling charges, or the order total if the shipment is refused or returned due to unpaid customs duties.
  • If the goods are returned to us because customs duties were not paid, the order will NOT be refunded under any circumstances.

📦 Damaged Items

If your package arrives damaged, please contact us immediately at:

📞 Customer Support

For any concerns regarding your shipment: